Privacy Policy

Effective Date: 14th July 2025

1. Who We Are
   HelenLord.com (“we”, “us”, or “our”) is a typing and editing service provider based in the United Kingdom. Our website address is: https://helenlord.com
2. What Personal Data We Collect and Why
   We collect personal data to provide our services and communicate with you. The types of personal data we may collect include:

• Contact Information: Name, email address, and phone number.
• Service Details: Information about your project or documents (e.g., manuscript, business materials).
• Payment Information: Transaction details (note: we do not store payment card details; payments are processed securely by third-party providers).
• Communications: Any information you provide when contacting us via email, forms, or phone.

3. How We Use Your Personal Data
   We use your personal data for the following purposes:

• To provide our typing and editing services.
• To communicate with you about your project.
• To process payments and issue invoices.
• To comply with legal and regulatory obligations.

4. Lawful Basis for Processing
   We process your personal data based on the lawful bases of:

• Contract: To fulfil our obligations under the service agreement with you.
• Legitimate Interest: To improve our services and communicate with you about your project.
• Legal Obligation: To comply with applicable laws and regulations.

5. Who We Share Your Data With
   We do not share your personal data with third parties except as necessary to provide our services, such as:

• Payment processors to complete transactions.
• Cloud storage providers to securely store your documents.

We ensure that any third parties we work with are compliant with UK GDPR requirements.

6. International Transfers
   We do not routinely transfer your personal data outside the UK. If we ever need to do so, we will ensure appropriate safeguards are in place
   
   
7. How Long We Keep Your Data
   We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Typically, we keep project information for up to  2 years after the completion of your project, unless you request deletion or we are required by law to retain it for longer
   
   
8. Your Rights Under UK GDPR
   You have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request correction of inaccurate or incomplete data.
• Erasure: You can request deletion of your personal data.
• Restriction: You can request restriction of processing in certain circumstances.
• Objection: You can object to processing based on legitimate interests.
• Data Portability: You can request a copy of your data in a structured, commonly used format.
• Withdraw Consent: If we rely on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details below.

9. How to Contact Us
   If you have any questions about this privacy policy or your personal data, please contact us at:

Email: contact@helenlord.com

Postal Address: 19 Great Barrington, Burford, OX18 4US

10. Complaints
    If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO). For more information, visit ico.org.uk or contact the ICO at:

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113

11. Changes to This Policy
    We may update this policy from time to time. The latest version will always be available on our website